FAQ
General
What if an item I want is sold out?
We currently manufacture in small batches based on our commitment to reducing waste. If a product you want is sold out, you can sign up to be notified by email when your size is back in stock. Go to the specific product page to sign up. More inventory is coming soon!
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, American Express, Discover, and Apple Pay. Your card will be charged immediately after your order is placed. Shopify Payments is not available to US territories except Puerto Rico.
How can I speak to a real person?
To contact our team, please reach out here. Your response will be answered w/ in 24 hours Monday-Friday 9am-5pm EST. We are a small (but mighty!) team, so we appreciate your patience. Please know that a real person is always behind every response!
Product Info
Will you have more colors?
Yes! We have two new colors coming in our next product drop, w/ additional colors on the way.
Washy Back Guarantee
We stand behind every piece we sell. If the product you ordered is damaged, please report it to us w/ in 30 days of receipt and we will replace or refund it for free.
A Note on COVID-19
This unprecedented time has created radical change w/ in the retail industry. Customers are more eager to shop online. They value well-made products. They are going back to basics. We believe that sometimes life disrupts our plans because it has something new in store. W/ the help of our global partners, we have created a thorough Pandemic Protocol Review as part of our supplier onboarding process. This allows us to work w/ thoughtful consideration and care in partnership w/ our suppliers and their employees to help prevent the spread of infectious diseases such as COVID-19.